Privacy Policy

eCorrugated Ltd – Privacy Policy

Last Updated: April 2026

1. INTRODUCTION

eCorrugated Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy informs you how we look after your personal data when you do business with us and tells you about your privacy rights and how the law protects you.

2. THE DATA WE COLLECT

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Contact names, titles.
  • Contact Data: Company address, email addresses, telephone, and fax numbers.
  • Financial Data: Bank account details, credit limits, and payment history.
  • Transaction Data: Copies of invoices, statements, and communications regarding the Goods or Services we provide.

3. HOW WE USE YOUR PERSONAL DATA (Lawful Bases)

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

  • Performance of a Contract: To register you as a new customer, process and deliver orders, and manage payments.
  • Legitimate Interests: To recover debts owed to us (including sharing data with Courts or Bailiffs), to combat fraud, and to keep our records updated.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., HMRC tax records).

4. WHO WE SHARE DATA WITH

We may share your personal data with:

  • Internal employees and associated companies for operational purposes.
  • External third parties such as logistics providers, IT support, and professional advisers (Lawyers, Auditors, Insurers).
  • Debt collection agencies, Bailiffs, and High Court enforcement officers where necessary to recover outstanding balances.
  • Note: We will never sell your information to third parties.

5. INTERNATIONAL TRANSFERS

We primarily process data within the UK. If data is transferred outside the UK (e.g., via cloud storage providers), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.

6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business "need to know."

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, financial and contract data is retained for 7 years following the end of the customer relationship.

8. YOUR LEGAL RIGHTS

Under the UK GDPR, you have the right to:

  • Request access to your personal data (a "Subject Access Request"). We do not charge a fee for this service unless the request is clearly unfounded, repetitive, or excessive.
  • Request correction of inaccurate data.
  • Request erasure of your personal data where there is no good reason for us continuing to process it.
  • Object to processing of your data for direct marketing.

9. CONTACT DETAILS & COMPLAINTS

If you have any questions about this policy or our privacy practices, please contact our Business Development Manager:
Address: eCorrugated Ltd, Unit 13 & 14, Poole Hall Industrial Estate, Ellesmere Port, CH66 1ST.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.